Which comes first: Employee attitudes or organizational financial and market performance?
Top Cited Papers
- 1 January 2003
- journal article
- Published by American Psychological Association (APA) in Journal of Applied Psychology
- Vol. 88 (5) , 836-851
- https://doi.org/10.1037/0021-9010.88.5.836
Abstract
Employee attitude data from 35 companies over 8 years were analyzed at the organizational level of analysis against financial (return on assets; ROA) and market performance (earnings per share: EPS) data using lagged analyses permitting exploration of priority in likely causal ordering. Analyses revealed statistically significant and stable relationships across various time lags for 3 of 7 scales. Overall Job Satisfaction and Satisfaction With Security were predicted by ROA and EPS more strongly than the reverse (although some of the reverse relationships were also significant); Satisfaction With Pay suggested a more reciprocal relationship with ROA and EPS. The discussion of results provides a preliminary framework for understanding issues surrounding employee attitudes, high-performance work practices, and organizational financial and market performance.Keywords
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