A six‐step guide to process reengineering
- 1 February 1993
- journal article
- Published by Emerald Publishing in Planning Review
- Vol. 21 (2) , 20-23
- https://doi.org/10.1108/eb054407
Abstract
This model integrates proven management tools such as Total Quality Management, benchmarking, customer‐satisfaction measurement, and cross‐functional team building into an innovative process reengineering program.Keywords
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