An integrated business improvement methodology to refocus business improvement efforts
- 1 January 1996
- journal article
- Published by Emerald Publishing in Business Process Re-engineering & Management Journal
- Vol. 2 (1) , 63-71
- https://doi.org/10.1108/14637159610111482
Abstract
Describes the development of an applied business process improvement methodology which will enable existing business improvement related initiatives to be integrated and refocused on business/ customer needs. Discusses the need for such a methodology, showing how existing business improvement efforts/initiatives can easily become fragmented and lose focus after initial success. Describes reasons for adopting a business process-based approach to address these issues. Highlights salient points of existing methodologies applied in a number of companies and where appropriate they are incorporated into the new methodology. Describes the development of a total quality programme which has been running at Short Bros plc (a subsidiary of Bombardier Inc.) since 1987.Keywords
This publication has 1 reference indexed in Scilit:
- Business Process BenchmarkingTechnometrics, 1996