THE INFLUENCE OF DEMOGRAPHIC HETEROGENEITY ON THE EMERGENCE AND CONSEQUENCES OF COOPERATIVE NORMS IN WORK TEAMS.
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- 1 October 2001
- journal article
- Published by Academy of Management in The Academy of Management Journal
- Vol. 44 (5) , 956-974
- https://doi.org/10.2307/3069440
Abstract
Drawing from social categorization theory, we found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes.Keywords
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