Urban Policy Making and Subjective Service Evaluations: Are They Compatible?
- 1 March 1982
- journal article
- Published by JSTOR in Public Administration Review
- Vol. 42 (2) , 127
- https://doi.org/10.2307/975534
Abstract
Recently, the adequacy of citizen-based measures developed from surveys of public opinion as indicators of service performance has come under question. This art...Keywords
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