REALIZING OUTSOURCING EXPECTATIONS Incredible Expectations, Credible Outcomes
- 1 January 1994
- journal article
- research article
- Published by Taylor & Francis in Information Systems Management
- Vol. 11 (4) , 7-18
- https://doi.org/10.1080/07399019408964664
Abstract
Drawing from the firsthand experiences of senior executives and IT managers in US and British companies, this article summarizes the expectations they had for outsourcing and explains what went wrong—and why—when expectations were not met. Successful outsourcing experiences are then used to outline a prescription for ensuring that expected benefits are fully realized.Keywords
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