Cultural and structural constraints on total quality management implementation
- 1 December 1998
- journal article
- research article
- Published by Taylor & Francis in Total Quality Management
- Vol. 9 (8) , 703-710
- https://doi.org/10.1080/0954412988172
Abstract
We present a model delineating the influence of national culture and organizational culture/structure on the eff ectiveness of total quality management (TQM) implementation. Researchers can use this model to examine further connections between contextual variables and TQM success. Practitioners can identify the expected success of TQM programmes in their company, and use the four-step proactive approach to diagnose and change the company's culture and structure.Keywords
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