The Uncertain Consultation and Patient Satisfaction: The Impact of Patientsʼ Illness Perceptions and a Randomized Controlled Trial on the Training of Physiciansʼ Communication Skills

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Abstract
Objective: To identify predictors of patient satisfaction among a range of patient and practitioner variables. In particular, to focus on patients' illness perceptions and the impact of a randomized controlled trial on the training of physicians in general communication skills and how to treat patients presenting with poorly defined illness.