Total Quality Service
- 1 June 1994
- journal article
- Published by Emerald Publishing in Managing Service Quality: An International Journal
- Vol. 4 (3) , 49-52
- https://doi.org/10.1108/09604529410057792
Abstract
Considers the use of industrial ideas of total quality management (TQM) within a public service environment. Identifies five considerations or “thought filters” necessary to construct the culture required for a successful total quality initiative within the public service.Keywords
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