Total Quality Management in the Public Sector
- 1 April 1990
- journal article
- research article
- Published by Emerald Publishing in Management Decision
- Vol. 28 (4)
- https://doi.org/10.1108/00251749010002928
Abstract
Total quality management necessitates the co‐operation and enthusiasm of all employees. Implementation issues are examined, including inspection of the process, rather than the outputs; co‐operation; human resource; management; communication. The ideas of Dr W. Edwards Deming, US management scientist who helped rebuild the post‐war Japanese economy as an adviser are expounded.Keywords
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