A Layered Service Process Model for Managing Variation and Change in Service Provider Operations
- 1 January 2007
- book chapter
- Published by Springer Nature
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- A decision support tool to optimize scheduling of IT changesPublished by Institute of Electrical and Electronics Engineers (IEEE) ,2007
- Using a model-driven transformational approach and service-oriented architecture for service delivery managementIBM Systems Journal, 2007
- Catalog-based service request managementIBM Systems Journal, 2007