Development, implementation, and findings of a continuing client satisfaction survey
- 1 January 1983
- journal article
- research article
- Published by Springer Nature in Community Mental Health Journal
- Vol. 19 (4) , 265-278
- https://doi.org/10.1007/bf00755408
Abstract
Development of a client-satisfaction survey is described and details are given for sampling clients and iterating survey mailings on a monthly basis. Consent rates, response rates, confidentiality concerns, and costs are discussed on the basis of one year of data collection experience. Analyses revealed a general satisfaction factor and problem severity factor for both active and terminated clients. A factor of improvement was found for active clients. The utility of continuous monitoring of client satisfaction is discussed.Keywords
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