Crisis centers and hotlines: a survey

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Abstract
Crisis centers and hotlines are relatively new approaches to the nation's growing concern for mental health problems. In order to provide information for those beginning a center, 253 centers were surveyed regarding five major aspects of crisis center operations: screening procedures for telephone listener‐counselor applicants, training procedures, services offered, types of calls received, and financing. Resources for further information and for better communication among centers are identified.

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