Reducing user effort in collaboration support

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Abstract
Incompatibility. We introduce Mona, an operational email system embodying this automatic approach. Mona establishes conversation context independently of user actions through the use of heuristic inferencing techniques which draw on information in standard email communications. We also discuss the applicability of Mona's design considerations to other areas of CSCW research. The value of electronic mail as a medium for collaborative and coordinated work can be enhanced by relating messages to conversations. While some groupware systems have offered such facilities, their ability to assess conversational context is dependent on explicit user action and the use of specific systems by all collaborators. This paper describes Mona, a novel conversation based email platform. Mona provides a hypertext representation of conversational context without requiring any additional effort from the user or the use of specific email systems by other collaborators. Mona's lack of requirements and independence is made possible by inferring conversational context with heuristics using information inherently transferred in all email communications.

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