Complaints from emergency department patients largely result from treatment and communication problems
- 1 March 2002
- journal article
- research article
- Published by Wiley in Emergency Medicine
- Vol. 14 (1) , 43-49
- https://doi.org/10.1046/j.1442-2026.2002.00284.x
Abstract
Objective: Emergency department patient complaints are often justified and may lead to apology, remedial action or compensation. The aim of the present study was to analyse emergency department patie...Keywords
This publication has 17 references indexed in Scilit:
- The effects of a Seamless Model of management on the quality of care for emergency department patientsJournal of Quality In Clinical Practice, 2000
- Determinants of Patient Satisfaction and Willingness to Return With Emergency CareAnnals of Emergency Medicine, 2000
- Benchmarking and quality improvement: the Harvard Emergency Department Quality Study∗∗Access the “Journal Club” discussion of this paper at http://www.elsevier.com/locate/ajmselect/The American Journal of Medicine, 1999
- Impact of language barriers on patient satisfaction in an emergency departmentJournal of General Internal Medicine, 1999
- Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency DepartmentAnnals of Emergency Medicine, 1996
- Emergency department complaint frequency: Variation by patient median household incomeAnnals of Emergency Medicine, 1992
- Complaints against doctors in an accident and emergency department: a 10-year analysis.Emergency Medicine Journal, 1992
- Pediatric emergency department complaints: A three-year analysis of sources and trendsAnnals of Emergency Medicine, 1991
- A review of 7 years of complaints in an inner-city accident and emergency department.Emergency Medicine Journal, 1991
- Emergency department complaints: A one-year analysisAnnals of Emergency Medicine, 1987