Do TQM Interventions Change Management Culture? Findings and Implications
- 1 January 1998
- journal article
- research article
- Published by Wolters Kluwer Health in Quality Management in Health Care
- Vol. 6 (3) , 1-11
- https://doi.org/10.1097/00019514-199806030-00001
Abstract
This study assesses the impact of TQM/CQI interventions on the culture and performance of top management teams. The findings suggest culture is related to performance but that TQM/CQI interventions are not associated with either performance or culture change. Implications for additional research and for practice are discussed.Keywords
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