Abstract
Office automation impact has received considerable attention in the literature recently. Unfortunately, that which has appeared is diverse and contradictory. The relevant literature is reviewed, summarized, and placed in a framework containing three positions on office automation impact: optimism, pessimism, and relativism. The basic assumptions and empirical support for each position are noted and analyzed. It is proposed that these positions are based on a number of a priori views which guide the reporting and beliefs about technological impact.

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