Using Patient Satisfaction Data: An Ongoing Dialogue To Solicit Feedback

This publication has 7 references indexed in Scilit:

• A systems approach to customer satisfaction
  Nursing Administration Quarterly, 1988
• Expected and received care: Patient perceptions
  Nursing Administration Quarterly, 1988
• Meeting consumer expectations
  Nursing Administration Quarterly, 1988
• Patient well-being: a responsibility for hospital managers
  Health Care Management Review, 1986
• Patients' Perceptions of Care
  Cancer, 1984
• The Evaluation Ranking Scale: A new methodology for assessing satisfaction
  Evaluation and Program Planning, 1983
• Using patient information to identify areas for service improvement
  Health Care Management Review, 1982