Sservice you can bank on
- 1 January 1993
- journal article
- Published by Emerald Publishing in The TQM Magazine
- Vol. 5 (1)
- https://doi.org/10.1108/eb059551
Abstract
According to the Royal Bank of Scotland, service in the recession is only more of the same. To help it remain competitive, both in and out of recession, it has refocused itself on providing a better service to its customers, whatever else may happen.Keywords
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