Research Notes. THE RELATIONSHIPS AMONG SELF-SUPERVISION, STRUCTURE, AND TECHNOLOGY IN PROFESSIONAL SERVICE ORGANIZATIONS.

1 June 1982

journal article
Published by Academy of Management in The Academy of Management Journal

Vol. 25 (2) , 437-443
https://doi.org/10.2307/256002

Abstract

The article examines the relationships among self-supervision, structure and technology in professional service organizations. In self-supervision, the transfer of functions to employees that traditionally have been reserved for managers is involved. It is proposed that when work flow uncertainty and task uncertainty are high, self-supervision also will be high. It is suggested that the self-supervision of professionals is based on the skill of their work. In this research it was hypothesized that supervision is more a function of structure than of technology in professional service organizations.

Keywords

SUPERVISION OF EMPLOYEES
PERSONNEL MANAGEMENT
WORKFLOW
SELF-EVALUATION
GOAL SETTING IN PERSONNEL MANAGEMENT
EMPLOYEES -- WORKLOAD
ORGANIZATIONAL STRUCTURE
MANAGEMENT SCIENCE
SERVICE INDUSTRIES
MANAGEMENT RESEARCH

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