Using Patient Feedback for Quality Improvement
- 1 January 1996
- journal article
- Published by Wolters Kluwer Health in Quality Management in Health Care
- Vol. 4 (2) , 55-67
- https://doi.org/10.1097/00019514-199600420-00008
Abstract
This article describes the results of a study designed to understand h how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area.Keywords
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