The Role and Application of the Balanced Scorecard in Healthcare Quality Management
- 1 January 1998
- journal article
- Published by Wolters Kluwer Health in Journal for Healthcare Quality
- Vol. 20 (1) , 10-13
- https://doi.org/10.1111/j.1945-1474.1998.tb00243.x
Abstract
To connect practices, outcomes, quality, value, and costs, healthcare organizations must start using a balanced scorecard. A balanced scorecard is a set of measures that reveals the interdependency of the organization, its employees, and its patients. It thus serves as a balanced perspective on the organization for senior management to use in designing, developing, deploying, and directing the strategic plan, consistent with total quality management principles.Keywords
This publication has 1 reference indexed in Scilit:
- Putting the Balanced Scorecard to WorkPublished by Elsevier ,1998