Word processing techniques and user learning preferences

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Abstract
This study compared guided exploration training and instruction- based training as methods of learning to use a word processing system. User learning preferences and attitudes toward computers were also assessed. Seventy five computer-naive people learned basic word processing functions in two training sessions. Post- training performance and knowledge tests were then administered. Guided exploration proved to be more effective than the instruction-based method. There is evidence for the potential benefit of matching training techniques to user learning preferences.