Organizational Schema for Management Control of Quality Care: A Program Perspective

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Abstract
The present research had two objectives. The first was to differentiate between quality assessment and quality assurance. The second was to develop and illustrate the use of a conceptual framework for management control of quality care. This study was founded on the belief that quality care is evaluated on the basis of values held by the consumers and the providers of that care. This belief led to the development of a model which articulated and synthesized the value systems of the two parties. The model permitted the identification of quality care indicators from which organizational goals and objectives were derived. In bringing the development of goals and objectives to its logical conclusion in the traditional quality assurance methodology, the study went on to identify a system through which standards could be developed from goals and controlled. The outcome of that process constituted a component of a comprehensive management information system that would complement a financial control component in addressing issues of cost effectiveness and clinical effectiveness.

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