Overcome the Barriers to Superior Customer Service
- 1 January 1992
- journal article
- Published by Emerald Publishing in Journal of Business Strategy
- Vol. 13 (1) , 18-24
- https://doi.org/10.1108/eb039464
Abstract
Numerous barriers inhibit companies from implementing an effective customer service strategy. Here are some practical steps that managers have taken to overcome those barriers.Keywords
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