Groupware: Future directions and wild cards

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Abstract
Groupware is a perspective on telecommunications and computing that emphasizes the business team as “user,”; rather than the individual. This perspective and its associated products and services are riding a major wave of change: the trend toward business teams (small, cross‐organizational, ad hoc, task‐focused, time‐driven, cohesive work groups) as a primary mode of operation for the organization of the future. In this paper, I will explore future directions for the groupware perspective in the marketplace and the business teams wave. Current product classes will be presented, along with the experiences of early users of groupware. In addition to overall trends and future directions, possible wild cards will be introduced and discussed.

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