Well‐being and computer‐mediated work of various occupational groups in banking and insurance

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Abstract
The association of VDT use, job demands, and job characteristics with the well‐being of banking and insurance employees was studied in a group of 1,124 employees. Special attention was devoted to the differences among 4 occupational subgroups: customer service employees, office employees, ADP experts, and managers and supervisors. The data were collected by a structured questionnaire. Questions on subjective symptoms, job demands, and job characteristics were factor analyzed separately for various content areas, and sum scales were formed. The occupational subgroups differed quite clearly according to job demands and characteristics. Customer service employees and office employees had, in general, less control over their work situation than managers and supervisors. The characteristics of VDT use and the job explained 10–30% of the variance of the subjective symptoms. Difficulty of the tasks was one of the main predictors for all symptoms. Unspecific somatic symptoms were directly related mostly to the amount of VDT work and various problems involved in it, especially among office employees without customer contacts. Psychic symptoms and fatigue, and lack of competence were related clearly to unsatisfactory mastery of VDT applications for groups other than ADP experts. It was concluded that the qualification level of one's occupation determines which job characteristics and VDT work characteristics were critical to well‐being.

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