EVALUATION RESEARCH AND THE PRACTICE OF SOCIAL SERVICES:

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Abstract
When social policymakers are allowed to set agendas, “evaluation research” can become synonymous with quickly done quantitative examinations of social programs' “impact” or final outcomes. In this article I argue that social policy would benefit from enlarging this framework to include qualitative data from the perspectives of frontline service workers who actually put policy into practice. Using an example of a program attempting to change criminal justice system response to incidents of wife abuse, this study illustrates some positive but often ignored practical benefits of qualitatively informed evaluation research.

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