Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education: Part II
- 1 October 1998
- journal article
- research article
- Published by Taylor & Francis in Total Quality Management
- Vol. 9 (7) , 539-552
- https://doi.org/10.1080/0954412988244
Abstract
This is the second paper of a three-part series which discusses total quality management (TQM) implementation in a service context. While Part I covers the implementation of TQM in financial services by analysing three case studies, Part II covers three case studies in higher education. Commonly reported benefits from the three cases have been pulled out.Keywords
This publication has 1 reference indexed in Scilit:
- TQM in Tertiary EducationInternational Journal of Quality & Reliability Management, 1991