Incorporating Quality Performance Objectives into Performance Appraisal Systems
- 1 February 1994
- journal article
- Published by Emerald Publishing in The TQM Magazine
- Vol. 6 (1) , 8-12
- https://doi.org/10.1108/09544789410052688
Abstract
Describes how one IT services company, a subsidiary of AT&T, has developed and implemented a comprehensive performance management system. Outlines the consultative process that was an integral part of the design of the system and the method of “selling” it to everyone in the company, as well as the actual operation. Shows that proper deployment of a sound performance management system can align the individual’s goals with those of the organization.Keywords
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