Methodological issues in patient satisfaction surveys
- 1 November 1995
- journal article
- review article
- Published by Emerald Publishing in International Journal of Health Care Quality Assurance
- Vol. 8 (6) , 32-37
- https://doi.org/10.1108/09526869510098840
Abstract
Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non‐response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.Keywords
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