An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop
- 1 June 1998
- journal article
- review article
- Published by JSTOR in Administrative Science Quarterly
- Vol. 43 (2) , 429-469
- https://doi.org/10.2307/2393858
Abstract
Using qualitative data from a large, successful private sector corporation (The Body Shop International), which was managed and staffed by an unusually high pro...This publication has 16 references indexed in Scilit:
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