Predictors of patient satisfaction in a health maintenance organization.

  • 1 September 1986
    • journal article
    • Vol. 6  (3) , 5-11
Abstract
Maintenance of patient satisfaction is essential to the success of health maintenance organizations (HMOs). In the authors' study, patient satisfaction in an HMO was predicted significantly by four variables: level of patient-physician continuity, self-assessed health, patient view of preventive health practices, and view of provider communicative appropriateness.

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