Case Study

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Abstract
IT READS LIKE A BAD JOKE: HOW MANY STEPS DOES IT TAKE TO MOVE A water cooler? If you worked at Florida Power & Light three years ago, your answer would have been: It takes seven separate steps. Sound ludicrous? Maybe, but that's exactly how a team at FP&L's Fort Myers' district office approached the situation when someone proposed moving the water cooler.

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