Service Excellence in Health Care

6 October 1999

journal article
editorial
Published by American Medical Association (AMA) in JAMA

Vol. 282 (13) , 1281-1283
https://doi.org/10.1001/jama.282.13.1281

Abstract

Assessing and reporting on the quality of health care has become a fact of life. Quality outcomes are now compared among institutions and reported in both th

Keywords

FEVER
HEALTH PERSONNEL
PARENT
TREATMENT OUTCOME
CUSTOMER SERVICE
CLINICAL DIAGNOSIS
CLIENT SATISFACTION
BOYS
COMPETENCE
EXERCISE

This publication has 2 references indexed in Scilit:

Is Health Care Ready for Six Sigma Quality?
The Milbank Quarterly, 1998
The Urgent Need to Improve Health Care QualityInstitute of Medicine National Roundtable on Health Care Quality
JAMA, 1998