Performance measurement: When performance can never be finally defined
- 1 April 1994
- journal article
- research article
- Published by Taylor & Francis in Public Money and Management
- Vol. 14 (2) , 45-49
- https://doi.org/10.1080/09540969409387815
Abstract
The development of performance‐based management poses special difficulties for the public service. There is a tendency to focus on measurement, but that ignores the way quality needs to be judged in the public realm. The assessment of performance, when values can conflict, is necessarily a matter of judgement. The assessment of performance will shift as political debate develops. Fully satisfactory measures of performance are unlikely ever to be discovered. There is a need to recognize the imperfections and limitations of measures, and to use them as a means of supporting politically informed judgement.Keywords
This publication has 1 reference indexed in Scilit:
- The Nonprofit EconomyPublished by Harvard University Press ,1988