What is this evasive beast we call user satisfaction?
Top Cited Papers
Open Access
- 1 June 2003
- journal article
- Published by Oxford University Press (OUP) in Interacting with Computers
- Vol. 15 (3) , 429-452
- https://doi.org/10.1016/s0953-5438(02)00063-2
Abstract
The notion of ‘user satisfaction’ plays a prominent role in HCI, yet it remains evasive. This exploratory study reports three experiments from an ongKeywords
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