Evaluating Consumers' Satisfaction with Housing: An Application of a Systems Approach
- 1 May 1974
- journal article
- research article
- Published by Taylor & Francis in Journal of the American Institute of Planners
- Vol. 40 (3) , 189-200
- https://doi.org/10.1080/01944367408977468
Abstract
This study develops a research method of assessing people's satisfaction with housing. Instead of the old approaches which consider in fragmented ways the characteristics of the dwelling, or the neighborhood, or the social environment, the author proposes a systems approach in which various interdependent factors are studied in relation to one another. Using the techniques developed, the relative satisfaction of tenants in public housing projects in certain areas of Canada is identified, analyzed, and discussed.Keywords
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