Continuous Improvement as an Ideal in Health Care
- 5 January 1989
- journal article
- Published by Massachusetts Medical Society in New England Journal of Medicine
- Vol. 320 (1) , 53-56
- https://doi.org/10.1056/nejm198901053200110
Abstract
Imagine two assembly lines, monitored by two foremen.Foreman 1 walks the line, watching carefully. "I can see you all," he warns. "I have the means to measure your work, and I will do so. I will find those among you who are unprepared or unwilling to do your jobs, and when I do there will be consequences. There are many workers available for these jobs, and you can be replaced."Foreman 2 walks a different line, and he too watches. "I am here to help you if I can," he says. "We are in this together for the long . . .Keywords
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- The Application of Statistics as an Aid in Maintaining Quality of a Manufactured ProductJournal of the American Statistical Association, 1925