What do groups need? A proposed set of generic groupware requirements
- 1 September 1994
- journal article
- Published by Association for Computing Machinery (ACM) in ACM Transactions on Computer-Human Interaction
- Vol. 1 (3) , 245-268
- https://doi.org/10.1145/196699.196715
Abstract
Current groupware systems do not fully match the work life of organizational work groups. A multidisciplinary literature analysis was conducted to identify important work group characteristics. This article proposes a set of generic groupware design requirements based on this analysis. These requirements include the need to support multiple tasks and work methods, group development, interchangeable interaction, multiple behaviors, permeable boundaries, and context. Examples of commercial and research groupware systems illustrate the practical implementation issues of each requirement. We conclude that developers need to invent interoperable groupware that provides interchangeable and customizable features through new design metaphors and database structures.Keywords
This publication has 42 references indexed in Scilit:
- Some compelling intuitions about group consensus decisions, theoretical and empirical research, and interpersonal aggregation phenomena: Selected examples 1950–1990Organizational Behavior and Human Decision Processes, 1992
- Cooperation, coordination and control in computer-supported workCommunications of the ACM, 1991
- Toward an open shared workspaceCommunications of the ACM, 1991
- Electronic social fields in bureaucraciesCommunications of the ACM, 1991
- Collaborative computing: collaboration first, computing secondCommunications of the ACM, 1991
- Electronic meeting systemsCommunications of the ACM, 1991
- An annotated bibliography of computer supported cooperative workACM SIGCHI Bulletin, 1991
- ORGANIZATIONAL MEMORYAcademy of Management Review, 1991
- Rational Behavior in Groups: The Free-Riding TendencyAcademy of Management Review, 1985
- Developmental sequence in small groups.Psychological Bulletin, 1965