Total quality management strategies in mental health systems

1 September 1991

journal article
research article
Published by Springer Nature in Journal of Mental Health Administration

Vol. 18 (3) , 253-263
https://doi.org/10.1007/bf02518596

Abstract

This paper introduces the concept of total quality management (TQM) to top managers of mental health systems. While TQM is a philosophy of management at the cutting edge of U.S. business, it has only recently entered the vocabulary of health care managers. To our knowledge, TQM has yet to be systematically applied to the state mental health service delivery system. After introducing some key concepts and techniques, we develop two extensive examples of how TQM can be integrated into the already existing management structure of the psychiatric hospital.

Keywords

This publication has 3 references indexed in Scilit:

Participation, Productivity, and the Firm's Environment
California Management Review, 1990
The Empowerment Process: Integrating Theory and Practice
Academy of Management Review, 1988
Terms of empowerment/exemplars of prevention: Toward a theory for community psychology
American Journal of Community Psychology, 1987