Evaluating office systems: some comments and general guidelines

1 December 1989

journal article
Published by Association for Computing Machinery (ACM) in ACM SIGOIS Bulletin

Vol. 10 (4) , 1-10
https://doi.org/10.1145/77250.77251

Abstract

In the present work, we critically examine the literature on performance evaluation and attempt to synthesize it into a coherent contingency theory for office support systems. More specifically, we review the various approaches suggested by others in order to provide an understanding of the technical, economic and psycho-social factors that must form the basis of any evaluation strategy useful to the practitioner.

Keywords

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