Servicescapes: The Impact of Physical Surroundings on Customers and Employees
- 1 April 1992
- journal article
- Published by SAGE Publications in Journal of Marketing
- Vol. 56 (2) , 57
- https://doi.org/10.2307/1252042
Abstract
A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of bo...This publication has 0 references indexed in Scilit: