Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
- 1 January 1994
- journal article
- research article
- Published by Elsevier in Journal of Retailing
- Vol. 70 (3) , 201-230
- https://doi.org/10.1016/0022-4359(94)90033-7
Abstract
No abstract availableThis publication has 6 references indexed in Scilit:
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- Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further ResearchJournal of Marketing, 1994
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- The Nature and Determinants of Customer Expectations of ServiceJournal of the Academy of Marketing Science, 1993
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- The shifting paradigm in marketing researchJournal of the Academy of Marketing Science, 1992