Diagnosing the Organisation: One Health Authority′s Experience of Total Quality Management
- 1 May 1991
- journal article
- Published by Emerald Publishing in International Journal of Health Care Quality Assurance
- Vol. 4 (5)
- https://doi.org/10.1108/eum0000000002028
Abstract
Total Quality Management is becoming widely known in health care organisations, and one health authority′s methods of setting up such a scheme is explored. All departments and units were canvassed by letter to contribute ideas and suggestions, and subsequently programmes and agendas were established to implement these.Keywords
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