TOTAL QUALITY MANAGEMENT AND ISO 9000
- 1 December 1993
- journal article
- Published by Emerald Publishing in Training for Quality
- Vol. 1 (2)
- https://doi.org/10.1108/eum0000000002991
Abstract
Suggests that, with quality being vital to maintaining a competitive edge, total quality management and the international quality management standard, ISO 9000, are of increasing importance. Aims to find out what is so special about TQM and ISO 9000 and why it is necessary for organizations to acquire them. Summarizes current thinking and developments in this area; discusses the relationships between TQM and ISO 9000; finally, suggests a framework for implementing either scheme.Keywords
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