Home Care Service Diversification: A Pilot Investigation

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Abstract
Facing a demand for homemaker services that exceeded the supply, the Massachusetts Department of Elder Affairs funded a demonstration to evaluate a diversified approach to delivering, to vulnerable elders, home care which reduced the demand for scarce homemakers. This pilot investigation suggests that homecare service diversification does not alter consumer satisfaction but leads to a modest increase in case manager time needed to coordinate and supervise service delivery.

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