Changes in the banking sector – the case of Internet banking in the UK
Top Cited Papers
- 1 March 2000
- journal article
- review article
- Published by Emerald Publishing in Internet Research
- Vol. 10 (1) , 19-31
- https://doi.org/10.1108/10662240010312048
Abstract
The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas.Keywords
This publication has 18 references indexed in Scilit:
- Willie ColeGrand Street, 1999
- The Internet and the banks’ strategic distribution channel decisionsInternet Research, 1998
- The Past and Future of Commercial Banking Viewed Through an Incomplete Contract LensJournal of Money, Credit and Banking, 1998
- An information economics perspective on innovationInternational Journal of Social Economics, 1998
- The adoption of direct banking servicesJournal of Marketing Management, 1997
- Financial services and the Internet ‐ what does cyberspace mean for the financial services industry?Internet Research, 1997
- Doing business on the information superhighwayInternet Research, 1996
- Hypermedia, multimedia and hypertext: definitions and overviewThe Electronic Library, 1993
- The Measurement of End-User Computing SatisfactionMIS Quarterly, 1988
- Of Financial Innovations and ExcessesThe Journal of Finance, 1985