The value of persistence: a study of the creation, ordering and use of conversation archives by a knowledge worker
- 1 January 2004
- conference paper
- Published by Institute of Electrical and Electronics Engineers (IEEE)
- p. 10 pp.-40108.1
- https://doi.org/10.1109/hicss.2004.1265284
Abstract
This paper argues that designers of computer mediated communication systems (CMCs) need to pay attention to the storage, organization and retrieval of conversations. It presents an ethnographic study of 'Bob,' an expert consultant to consultants in a large organization, and examines the ways in which he fashioned what he calls his "external memory pack" from the thousands of conversations he has had via instant messaging, email, and other forms of CMC. Particular attention is paid to the way in which he organizes, searches, and weaves together conversations to achieve his ends. We conclude by outlining the design implications of his use.Keywords
This publication has 10 references indexed in Scilit:
- What counts as success? punctuated patterns of use in a persistent chat environmentPublished by Association for Computing Machinery (ACM) ,2003
- The character, functions, and styles of instant messaging in the workplacePublished by Association for Computing Machinery (ACM) ,2002
- What is chat doing in the workplace?Published by Association for Computing Machinery (ACM) ,2002
- Interaction and outeractionPublished by Association for Computing Machinery (ACM) ,2000
- Why do electronic conversations seem less polite? the costs and benefits of hedgingPublished by Association for Computing Machinery (ACM) ,1999
- The Adoption and Use of ‘Babble’: A Field Study of Chat in the WorkplacePublished by Springer Nature ,1999
- Diaries at workPublished by Association for Computing Machinery (ACM) ,1998
- Communities of PracticePublished by Cambridge University Press (CUP) ,1998
- Cognition in the WildPublished by MIT Press ,1995
- Lead Users: A Source of Novel Product ConceptsManagement Science, 1986