Learning by Example: The Critical-Incident Technique
- 1 August 1989
- journal article
- other
- Published by SAGE Publications in Cornell Hospitality Quarterly
- Vol. 30 (2) , 58-60
- https://doi.org/10.1177/001088048903000214
Abstract
Effective interaction with employees is crucial to management success. Here's how one hospitality-education program develops future managers' ability to say and do the right thingKeywords
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